FAQ
A few things you might be wondering.
Shipping
When does my first box ship?
Envelopes ship the 15th of every month and arrive within 5–7 days. When you subscribe, your first one ships the 15th of the following month.
Do you ship internationally?
Not yet — US-only at launch. We're working on it. If you're abroad and want to know when we open up, email us and we'll put you on a quiet list.
How is the package delivered?
USPS First-Class mail. Tracking number sent by email when the label is printed.
What's inside
What do I get each month?
A 5×7 watercolor print, a custom temporary tattoo, a set of stickers, a handwritten letter, and one little surprise.
Can I see what's coming?
Half the joy is opening it. We post peeks on Instagram a few days after each month ships.
Are the temporary tattoos safe?
Yes — FDA-compliant, skin-safe pigments. They come off easily with oil or rubbing alcohol.
Subscription
When am I charged?
Monthly subscribers are charged the same day each month. Annual subscribers are charged once a year on the same date. We email you 7 days before any annual renewal.
What's the difference between monthly and annual?
Monthly is $12/month, cancel anytime. Annual is $99/year — same monthly deliveries, but you save $45 by paying upfront.
Can I switch between plans?
Yes — open your account, click "Manage in Stripe," and switch. Stripe prorates the difference for you.
Cancelling
How do I cancel?
Open your account dashboard, click cancel, done. Your subscription stays active through the end of the period you already paid for, and then stops.
What happens to in-flight boxes?
If you cancel after we've already shipped a box for the month, that box still comes. The next one won't.
Do you offer refunds?
For unshipped boxes — yes, email us. For boxes that already shipped — we don't refund, but if something arrived damaged, we'll always make it right.
Referrals
How do referrals work?
Every subscriber has a unique referral link. When a friend subscribes with it, you both get $1/month off for up to 12 months. Stack up to 5 friends for $5/month off.
What if my friend cancels?
The discount tied to that referral ends. The other discounts (from your other referrals) stay in place.
I'm on the annual plan — how do I get the discount?
You get a $12 credit per active referral applied to your next annual renewal, capped at $60/year (5 referrals × $12). Same dollar economics as monthly.
Mental health
Is this therapy?
No — and we will never pretend otherwise. The Unstable Snail is an art and wellness subscription. It is not therapy or medical care, and it cannot treat, diagnose, cure, or prevent any condition. If you are in crisis, please contact a local crisis line. In the US, you can call or text 988 to reach the Suicide and Crisis Lifeline, available 24/7.
What if I'm in crisis?
Please contact a local crisis line. In the US, you can call or text 988 to reach the Suicide and Crisis Lifeline, available 24/7. If you are in immediate danger, please call 911 or your local emergency number.
Contact
How do I reach you?
Email [email protected]. We read everything; we usually reply within a couple of days.
